SMS Consent and Opt-In Disclosure
Broadway Piano Rescue (1216 Broadway, New York, NY 10001) operates an SMS messaging program for customer service communications. This page documents how customers consent to receive text messages from us.
Program Name: Broadway Piano Rescue SMS Notifications
What Messages We Send:
- Appointment confirmations
- Service reminders (typically every 6 months for tuning customers)
- Technician arrival notifications
- Service follow-ups and review requests
How Customers Opt In:
Method 1 — Website Form Opt-In
Customers submit a service request at https://genie.broadwaypianorescue.com which includes an SMS consent checkbox. The checkbox text reads:
"By checking this box, I agree to receive text messages from Broadway Piano Rescue at the number above — appointment confirmations, service reminders, follow-ups, and review requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. By opting in, I confirm I've reviewed our Privacy Policy and Terms of Service."
Links to our Privacy Policy and Terms of Service appear directly beside the checkbox. The checkbox is optional — customers may submit the form without opting in to SMS, and we will contact them via phone or email instead.
Method 2 — Verbal Opt-In During Booking
When customers call our business number (917-719-0162) to schedule, our staff or our scheduling assistant explicitly ask: "Would you like to receive text confirmations and reminders at this number?" Verbal consent is recorded with a timestamp in our customer relationship management system.
Method 3 — Existing Client Reminders
Returning customers who previously opted in via Method 1 or Method 2 receive periodic service reminders approximately every 6 months from their last service date. These customers may opt out at any time by replying STOP.
Disclosures:
- Message frequency varies based on appointment activity, typically 2–6 messages per service cycle
- Message and data rates may apply
- Reply STOP at any time to unsubscribe
- Reply HELP for assistance
- SMS consent is not a condition of purchase or service
- Mobile phone numbers are not shared, sold, or distributed to third parties for marketing purposes — see our Privacy Policy
Sample Messages:
1. Appointment Confirmation:
"Hi Jane, this is Broadway Piano Rescue confirming your tuning appointment for Thursday at 10am. Reply STOP to opt out."
2. Service Reminder:
"Hi Sarah, your Steinway upright piano is due for its 6-month tuning. We'll be in your area soon — give us a call at 917-719-0162 to schedule. Reply STOP to opt out."
3. Review Request:
"Thanks for letting us tune your piano today! If you have a moment to leave a brief review on Google, every review helps our small business: https://g.page/r/CVB9Yv7COxcuEBE/review Reply STOP to opt out."
Privacy Policy: https://broadwaypianorescue.com/privacy-policy
Terms of Service: https://broadwaypianorescue.com/terms-of-service
Contact:
Broadway Piano Rescue
1216 Broadway, New York, NY 10001
Phone: 917-719-0162
Email: [email protected]
SMS Consent and Opt-In Disclosure
Broadway Piano Rescue (1216 Broadway, New York, NY 10001) operates an SMS messaging program for customer service communications. This page documents how customers consent to receive text messages from us.
Program Name: Broadway Piano Rescue SMS Notifications
What Messages We Send:
- Appointment confirmations
- Service reminders (typically every 6 months for tuning customers)
- Technician arrival notifications
- Service follow-ups and review requests
How Customers Opt In:
Method 1 — Website Form Opt-In
Customers submit a service request at https://genie.broadwaypianorescue.com which includes an SMS consent checkbox. The checkbox text reads:
"By checking this box, I agree to receive text messages from Broadway Piano Rescue at the number above — appointment confirmations, service reminders, follow-ups, and review requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. By opting in, I confirm I've reviewed our Privacy Policy and Terms of Service."
Links to our Privacy Policy and Terms of Service appear directly beside the checkbox. The checkbox is optional — customers may submit the form without opting in to SMS, and we will contact them via phone or email instead.
Method 2 — Verbal Opt-In During Booking
When customers call our business number (917-719-0162) to schedule, our staff or our scheduling assistant explicitly ask: "Would you like to receive text confirmations and reminders at this number?" Verbal consent is recorded with a timestamp in our customer relationship management system.
Method 3 — Existing Client Reminders
Returning customers who previously opted in via Method 1 or Method 2 receive periodic service reminders approximately every 6 months from their last service date. These customers may opt out at any time by replying STOP.
Disclosures:
- Message frequency varies based on appointment activity, typically 2–6 messages per service cycle
- Message and data rates may apply
- Reply STOP at any time to unsubscribe
- Reply HELP for assistance
- SMS consent is not a condition of purchase or service
- Mobile phone numbers are not shared, sold, or distributed to third parties for marketing purposes — see our Privacy Policy
Sample Messages:
1. Appointment Confirmation:
"Hi Jane, this is Broadway Piano Rescue confirming your tuning appointment for Thursday at 10am. Reply STOP to opt out."
2. Service Reminder:
"Hi Sarah, your Steinway upright piano is due for its 6-month tuning. We'll be in your area soon — give us a call at 917-719-0162 to schedule. Reply STOP to opt out."
3. Review Request:
"Thanks for letting us tune your piano today! If you have a moment to leave a brief review on Google, every review helps our small business: https://g.page/r/CVB9Yv7COxcuEBE/review Reply STOP to opt out."
Privacy Policy: https://broadwaypianorescue.com/privacy-policy
Terms of Service: https://broadwaypianorescue.com/terms-of-service
Contact:
Broadway Piano Rescue
1216 Broadway, New York, NY 10001
Phone: 917-719-0162
Email: [email protected]