SMS Consent and Opt-In Disclosure

CONSENT IS OPTIONAL. SMS opt-in is not required to receive piano tuning, repair, moving, or any other service from Broadway Piano Rescue. Customers may book and receive full service through phone, email, or our website without ever opting in to text messages. This page documents our optional SMS program for customers who choose to opt in.

Broadway Piano Rescue (1216 Broadway, New York, NY 10001) operates an OPTIONAL SMS messaging program for customer service communications.

Program Name: Broadway Piano Rescue SMS Notifications

What Messages We Send:
- Appointment confirmations
- Service reminders (typically every 6 months for tuning customers)
- Technician arrival notifications
- Service follow-ups and review requests

How Customers Opt In:

Method 1 — Website Form Opt-In (Optional Checkbox)
Customers submit a service request at https://genie.broadwaypianorescue.com which includes an OPTIONAL SMS consent checkbox. The checkbox is unchecked by default. The form submits successfully whether or not the box is checked. The checkbox text reads:

"Optional: Send me text messages from Broadway Piano Rescue. I understand SMS is optional and not required for service. If I check this box, I consent to receive text messages from Broadway Piano Rescue at the number above — appointment confirmations, service reminders, follow-ups, and review requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. I have reviewed the Privacy Policy and Terms of Service."

Links to our Privacy Policy and Terms of Service appear directly beside the checkbox. Customers who do not opt in receive their appointment confirmations and reminders via phone or email instead, with no impact on their service.

Method 2 — Verbal Opt-In During Booking (Optional)
When customers call our business number (917-719-0162) to schedule, after the appointment is confirmed, our staff or our scheduling assistant may ask: "Would you also like to receive optional text confirmations and reminders at this number? It's totally up to you." Customers who say yes have their consent recorded with a timestamp in our CRM. Customers who say no, or who do not respond, receive their appointment confirmation by phone or email instead. Saying no to SMS does not affect booking, scheduling, pricing, or service quality in any way.

Method 3 — Existing Client Reminders (Opt-In Required)
Returning customers who previously opted in via Method 1 or Method 2 receive periodic service reminders approximately every 6 months from their last service date. These customers may opt out at any time by replying STOP. Customers who never opted in do not receive these reminders.

Disclosures:
- SMS opt-in is OPTIONAL and never required for service
- Message frequency varies based on appointment activity, typically 2-6 messages per service cycle
- Message and data rates may apply
- Reply STOP at any time to unsubscribe
- Reply HELP for assistance
- SMS consent is not a condition of purchase or service
- Mobile phone numbers are not shared, sold, or distributed to third parties for marketing purposes — see our Privacy Policy

Sample Messages:

1. Appointment Confirmation:
"Hi Jane, this is Broadway Piano Rescue confirming your tuning appointment for Thursday at 10am. Reply STOP to opt out."

2. Service Reminder:
"Hi Sarah, your Steinway upright piano is due for its 6-month tuning. We'll be in your area soon — give us a call at 917-719-0162 to schedule. Reply STOP to opt out."

3. Review Request:
"Thanks for letting us tune your piano today! If you have a moment to leave a brief review on Google, every review helps our small business: https://g.page/r/CVB9Yv7COxcuEBE/review Reply STOP to opt out."

Privacy Policy: https://broadwaypianorescue.com/privacy-policy
Terms of Service: https://broadwaypianorescue.com/terms-of-service

Contact:
Broadway Piano Rescue
1216 Broadway, New York, NY 10001
Phone: 917-719-0162
Email: [email protected]